FAQ

  • A: Lighthouse Hospitality Group is a coaching and consulting firm dedicated to helping hospitality managers become world-class leaders. We provide coaching, training, and strategic tools to help managers in private clubs, hotels, and restaurants elevate their leadership, improve customer experiences, and build thriving careers.

  • A: We work with hospitality managers, private clubs, and small businesses at all levels, from first-time supervisors to seasoned executives. Our clients include private country clubs, luxury hotels, and other hospitality organizations looking to develop their leadership skills and enhance customer experiences.

Our Services

  • A: We provide a range of coaching and training services, including:

    • ✔ The Private Club Flight Plan – A free online assessment that evaluates the business health of private country clubs.

    • ✔ One-on-One & Group Coaching – Personalized coaching to help managers set goals, develop leadership skills, and improve operations.

    • ✔ Unreasonable Hospitality Customer Journey Training – A program designed to elevate customer service experiences by designing and implementing your own customer experience journey maps.

    • ✔ Full Focus Planning Coaching – Helping leaders master time management and strategic planning.

    • ✔ 10-Year Life Planning – Guiding managers in crafting long-term personal and professional roadmaps.  

    • ✔ Crucial Conversations Training – Helping individuals and organizations have better conversations when the stakes are high, emotions are strong, and opinions differ.

  • A: The Private Club Flight Plan is a free online assessment that evaluates a private country club’s business health by comparing club components to airplane parts (wings, cockpit, fuselage, etc.) It provides insights into key operational areas and offers recommendations for growth.

  • A: Yes! We conduct workshops, mastermind groups, and in-person coaching sessions for hospitality teams and leadership groups. If you’re interested in hosting a workshop at your club or organization, contact us for more details.

Working With Us

  • A: Coaching is tailored to your specific needs and goals. We start with an initial consultation to assess where you are and where you want to be. From there, we create a customized plan, whether through one-on-one sessions, group coaching, or structured workshops.

  • Our coaching and training programs help managers:
    ✅ Improve leadership and communication skills
    ✅ Align their vision with their Board and organization
    ✅ Enhance customer experiences through Unreasonable Hospitality principles
    ✅ Build strategic career plans for long-term success
    ✅ Gain tools and frameworks to manage time and priorities effectively

Getting Started & Pricing

Q: How do I get started? 

A: The best way to start is by scheduling a free consultation with us. From there, we can recommend the best program or coaching option for you.

Q: Do you offer free resources?     

A: Yes! The Small Business Flight Plan, Private Club Flight Plan, and LifeScore are all outstanding free assessments that give you practical ideas and solutions, and we also provide valuable insights through our blog, newsletter, and social media.  Check out our free resources on the main page or on each of our service pages.

Q: How much does coaching or training cost?       

A: Pricing varies depending on the program, coaching level, and whether it’s individual or group coaching, a workshop, or retreat. Contact us for a customized quote based on your needs. 

Contact & More Information

Q: How can I contact Lighthouse Hospitality Group?

A: You can reach us through our [Contact Us page], email, or social media. We’d love to hear from you and discuss how we can support your leadership journey!